Include your order number, a description of the issue, and photos if possible.
- Once your claim is received, our team will review it and provide instructions for returning the item.
- We will cover return shipping costs for faulty or damaged items.
- After we receive and inspect the returned product, we will issue a replacement or a full refund based on your preference.
- Refunds are processed using the original payment method whenever possible.
We prioritize resolving these issues quickly and efficiently to ensure you are not inconvenienced. Our goal is to make the process straightforward and keep you updated at every step.
All faulty or damaged items must be reported within 14 days of delivery to qualify for a replacement or refund.
Your satisfaction is our top priority, and we are committed to handling your concern with care and urgency.
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