Upon receiving a damaged item, please notify our customer service team immediately.
- Include photos of the damage and details of your order to help us assess the situation accurately.
- Once your report is verified, we will provide instructions for returning the damaged item and arrange for a replacement or refund, depending on your preference.
- Shipping costs for damaged items are typically covered by us.
Our goal is to make the process smooth so you can receive a working replacement without unnecessary delay. Acting promptly ensures your case is handled faster and helps prevent further inconvenience.
We are committed to ensuring your satisfaction and will do everything possible to resolve any issues with damaged orders fairly and efficiently.
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